The Do-It-Yourself Approach
Typical Timeline 4-6 weeks
Harder
Client gets case
Assign to “over worked” internal staff
Staff time to follow up VS profitable work
Receive records OR proof of no records OR staff corrects request and resubmits
Account for vendorhard costs. Little to no accounting for lost employee productivity
The Record Retrieval Solutions Process
Typical Timeline 1-2 weeks
Easier
Client gets case
Client enters order request online. RRS reviews and validates order
Request is submitted to location within 1 business day, confirmed and ETA established
Contacts facility as needed and updates client record to provide status via online web available 24X7
Records received, verified and client contacted. Single low-cost invoice sent to client
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