Outsourced Record Retrieval – A PI Attorney’s View

Record Retrieval Solutions (RRS) is honored to present a guest blog from Personal Injury attorney John C. Miller, Jr. of Miller Injury Attorneys of El Dorado Hills, CA. Mr. Miller shares his experiences as a personal injury attorney, the value of outsourced record retrieval, and his experience working with RRS.
As a personal injury attorney for more than 28 years, I have come to realize that having my in-house staff or myself order, and track medical records and bills is a huge and colossal waste of time and energy.

Outsourcing – A Better Way to manage (parts) of your law practice

Say the word outsource, and depending on your age and occupation, it brings back bad memories. Back in the late ‘80s and early ‘90s, and depending on the business you were in, primarily those with call center operations, looked to lower costs by outsourcing, or more accurately, offshoring certain business operations.

Passable Legal Expenses Explained

Expenses incurred during the process of litigation are not always passable.
What are passable expenses? In every kind of professional services business, there are expenses which are expected and billed back to the client. Often these are “hard” costs which are relevant and necessary to conduct matters, and are provided by a third party.

5 Tips to Improve Customer Satisfaction for Personal Injury Clients – Part 1

Summary: With ever-thinning margins, small to mid-size law firms handling personal injury matters, need to consider ways to lower costs while improving customer satisfaction. The following is part 1 of a 2 part article on this topic.
You know the scenario.