Your Medical Record Retrieval Specialist
Legal professionals throughout the US rely on us for fast, easy access to medical records.
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Do you recognize these challenges?
How we will help you
We can track down any and all record types, so you don’t have to.
How we will help you
With 30+ years of experience, we know exactly how and where to get the medical records you need for your cases.
How we will help you
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
How we will help you
Our average turnaround is 16 days, thanks to our streamlined processes and experienced record retrieval specialists.
How we will help you
We own the entire retrieval process: If your records are incomplete, we follow up with the provider until you have what you need.
How we will help you
We can ensure all records are certified before delivery — just let us know what you need.
How we will help you
We can track down any and all record types, so you don’t have to.
How we will help you
With 30+ years of experience, we know exactly how and where to get the medical records you need for your cases.
How we will help you
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
How we will help you
Our average turnaround is 16 days, thanks to our streamlined processes and experienced record retrieval specialists.
How we will help you
We own the entire retrieval process: If your records are incomplete, we follow up with the provider until you have what you need.
How we will help you
We can ensure all records are certified before delivery — just let us know what you need.
Do you recognize these challenges?
Records are a time-consuming task. We can’t always dedicate resources for it.
We don’t understand the record retrieval process or how to ensure timeliness and quality.
We need to have our records certified by the record providers.
The records we receive are sometimes disorganized and incomplete, so we waste more time with follow-ups.
We work on a contingency basis and need faster turnaround times to maintain profitability.
Our record providers are unpredictable and uncommunicative, so we have to keep following up with them.
How we will help you
With 30+ years of experience, we know exactly how and where to get the medical records you need for your cases.
We manage the providers, and you can monitor the status of your request at any time through our customer portal.
We can ensure all records are certified before delivery — just let us know what you need.
Our average turnaround is 16 days, thanks to our streamlined processes and experienced record retrieval specialists.
We can track down any and all record types, so you don't have to.
We can ensure all records are certified before delivery — just let us know what you need.
Who we serve
RRS serves professionals involved with personal injury law, mass tort, social security disability, nursing home/elder abuse, medical malpractice, and more. Our clientele include small or large firms, solo attorneys, law clerks, paralegals, and administrative staff. We can also perform medical record retrieval for a wide range of other industries and professional service providers.
Law firms
Busy firms work with us to get fast, easy access to complete medical records, so their staff can focus on more valuable work.
- Faster record retrieval means quicker case closings, improving productivity and profitability.
- Record retrieval costs can be passed on as case expenses rather than absorbed internally.
- Take on more cases with fewer employees, with less need to keep training staff on record retrieval.
Attorneys
Letting specialists handle your record retrieval reduces stress and saves you money.
- Spend less time retrieving records and more time on higher-value tasks.
- For attorneys without support staff, we relieve the administrative burden.
- In a highly competitive environment, faster case turnarounds give you an advantage.
Legal support professionals
We’re not here to replace you, we are your external partner.
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Rely on experts who understand the medical record retrieval process and deliver speed and quality.
- Our platform integrates with case management systems, making the retrieval process easier for you.
- Our notification and monitoring system allows you to update the status of your request in real time, anytime.
Other professional service providers
No matter your industry, if you require access to stakeholders’ health and medical records, we are your external partner.
- Insurance industry
- Pharmaceutical industry, medical trials, and overseeing agencies
- Reproductive technology/surrogacy industry
- Life Sciences
Why choose RRS as your medical record retrieval partner?
Experience
More than 30 years in the medical records retrieval business
Convenience
100% online ordering, retrieval, billing, and payment processes
Reliability
Once a request is made, the entire process is handled by the RRS team
Speed
Quick record delivery (average of 16 days)
Security
Records delivered through RRS's HIPAA-compliant online portal
Transparency
Log in at any time to check the status of your request
RRS saves us from having to hire staff to order and track records and bills from healthcare providers, which previously had been very costly for our firm.
Michael Vendrell
Lead Paralegal, Scranton Law Firm
What you can expect when working with RRS
A fully transparent end-to-end solution: We’ll follow up fully on every request and keep you informed every step of the way.
You’ll waste less time on tedious, time-consuming, non-billable tasks.
You will have more time to concentrate on taking care of your clients and growing your practice.
There are no hidden costs, just a fixed flat fee for each request that you can recoup as a case expense.
Simple medical record retrieval with RRS
Our process is as easy as 1-2 !
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Submit your medical record request through our online portal, then go on to more important work.
Your records will be available for download through our secure, encrypted online portal.
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Certifications and Integrations
Our services integrate with Needles and Filevine case management systems.
Frequently asked questions
Our Fair Pricing model presents a $45 fixed flat fee for handling all aspects of a typical record request. We also offer a wide range of time- and cost-saving document management services. You can see the full details on our pricing page.
Yes, we will work the case until you get what you need. We do a quality check to make sure the records are for the correct person, legible, within the correct time frame, and the type of records requested. Sometimes providers or copy services send incomplete records, and it’s impossible for us to identify if they left something out. In this situation, once you inform us, we go back to the provider to get what’s missing — at no additional fee to you.
If a record is unavailable, a “No Records Found” certificate will be issued automatically.
Our system is incredibly easy to use: Simply submit your medical record request through our secure, encrypted, HIPAA-compliant online portal. You can log in at any time to check the status of your documents and when they are ready, you can download them.
We are also well known for our hands-on service, so if we encounter any issues with your request, we will reach out to you immediately. And if you ever have any questions or concerns, you can contact us directly for immediate help.
We bill you the same day we complete your order. We email you the invoice, and you also can review it in your user account by logging in to the portal.
Yes, we can.
Yes, we can get records from any medical provider in Canada, Mexico, or Puerto Rico.
We handle standard medical records, radiology imaging records, prescription records, electronic medical records, medical billing records, personnel & payroll records, and police reports.
Yes, we work with Ciox, MRO, and ScanSTAT.
