Enjoy fair medical record retrieval pricing that saves you money by paying a single flat fee for each record request.
The RRS fair pricing model
At RRS, we are committed to fair medical record retrieval pricing where you don’t get charged for services you don’t receive. This means absolutely no marked-up fees for providing copies of electronic records — whether it’s 3 or 3,000 pages of electronic records produced, we pass the savings on to you.
With our fair pricing model, you pay a $40 fixed flat fee covering all aspects of a typical records request, including:
Preparing and sending a records request to the facility
Reviewing HIPAA authorization for accuracy and completeness
Timely follow-ups on the status until the request is completed
Sharing progress notes of status check attempts through an online portal
Automatic issuance of “No Records Found” certificates
Arranging licensed agents to pick up and copy or digitize records (in California only)
Ensuring accuracy of patient and provider information and date ranges on records receive
We understand most medical record retrieval providers automatically charge you twice for medical and billing records. At RRS, we believe in fair pricing. If we're able to request the record types needed together, you will only pay our flat fee of $40 per request. If the provider makes us send 2 requests to get the records, maybe because they have 2 different departments or they have their billing with an outside vendor, then you will have to pay two requests at $40 each. Whenever we can save money, we pass on the savings to you too...
Provider's medical records fee
To maintain our seamless, fast records delivery service, we initially pay medical provider’s fees and copy service fees when required. These costs are then added to your invoice. We keep requests moving quickly by automatically sending payment as soon as your request is made.
It should be noted that:
You can establish a threshold amount that will trigger us to ask you for approval before we pay a provider’s fee.
If a provider’s fee is higher than the legal limit, we will send the provider a copy of their state’s established fee limits and request compliance. If they refuse and the amount exceeds your set threshold, we will ask for your approval before paying the fee.
Save even more time with our supplemental services
For additional cost savings and stress relief, opt for these services available at an additional cost:
Organization of records by provider, date, or however you wish, and creation of a customized index
A medical treatment timeline that includes hyperlinks to original source documents, reducing time spent reviewing documents
Professional medical records summaries, enabling faster and more accurate case evaluation
Bates stamp records
Optical character recognition (OCR) that makes records searchable
The ability to repost archived records to the client portal
Delivery of documents to opposing counsel or other third parties
Office of Disability Adjudication and Review (ODAR) exhibit file copying
Billing and payment options
For enhanced efficiency and convenience, our clients can benefit from our various payment options, including credit card, ACH (electronic payment), and automatic payment where we pay invoices on our clients’ behalf.
With our convenient payment options, you benefit by:
No longer having to write checks every week
Eliminating the hassle of paying dozens of healthcare providers — you simply pay us
Saving time — bookkeeping is easier and staff are able to work more efficiently
Accurate and fair pricing
We outsourced to RRS based on feedback from colleagues about their speed, accuracy, and fair pricing — they have lived up to the hype! They are by far the most efficient and economical medical record retrieval service we have used in nearly 30 years of legal practice. They free up time for us to handle the more important and significant aspects of our cases.