About Record Retrieval Solutions

With 30+ years of industry experience, we are the specialists in medical record retrieval solutions.

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Where we come from

Our founder, Chuck Dart, started in the record retrieval business three decades ago. As the industry evolved from analog to digital, he recognized an opportunity to create a single, simple online solution that standardizes the record request and retrieval process across the entire healthcare industry. Eliminating inefficiencies, our medical record retrieval solutions now greatly facilitate record retrievals for legal professionals and their clients.

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Our guiding principles

Based in Florida and having developed strategic relationships with record management leaders and governing institutions across the United States, such as CIOX, MRO, and Scan-STAT, our record retrieval expertise spans across the nation. Paired with our decades of experience, these strategic relationships help our team of record retrieval specialists to meet our guiding principles:

Keeping up to date with the latest legal requirements for requesting and retrieving records

Staying current with the laws and regulations to be followed by records custodians

Remaining at the forefront of developing new medical record retrieval solutions and technologies

Why work with us

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Reduce inefficiencies

Reduce inefficiencies

RRS has been innovating and optimizing the medical records niche for over three decades, developing a proven system for delivering records in the least amount of time and with the greatest accuracy. This system addresses a notorious pain point for attorneys and their firms and it removes a major bottleneck to productivity.

Leverage our expertise

Leverage our expertise

RRS has developed a deep understanding of all parties involved in the record retrieval relationship, learning how they operate and what issues they face. Through these strategic professional relationships, we have learned how to effectively communicate with all stakeholders, allowing our clients to benefit from a streamlined record retrieval process.

Gain a reliable partner

Gain a reliable partner

With our firm understanding of the providers’ process from start to finish, we know how to avoid delays and get you exactly what you need. Equipped with over 30 years of industry experience, you can rely on us for fast, easy access to complete medical records, freeing you to focus on more valuable work.

What makes us different


Although RRS was founded in 2014, our founder has been in the business since 1989, devoting his entire career to this niche, identifying its drawbacks and opportunities, and developing the most efficient solutions.


RRS clients can benefit from our wide network of industry connections and strong relationships with record providers, both of which make the record retrieval process quicker and smoother.


RRS clients can request, view, download, and share their medical records at any time through our secure online portal. We have also built our own extensive database of healthcare providers eliminating the need to rely on third parties.


Our experienced team is highly adaptable and able to overcome ever-evolving challenges presented by unforeseen events such as the COVID-19 outbreak. No matter the problem, we know what it takes to get the job done.

RRS really goes the extra mile

RRS has great customer service. They really go the extra mile to accommodate requests! I appreciate how hands-on they are — always returning my calls and emails. They provide a fast and reliable service with affordable prices. I’ve been satisfied every time.


Operations Manager, Milam Law Inc.

Simple medical record retrieval with RRS

Our process is as easy as 1-2 !

Submit your medical record request through our online portal, then go on to more important work.

Your records will be available for download through our secure, encrypted online portal.

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Let’s get the conversation started

If you are interested in medical record retrieval solutions, you came to the right place. We are passionate about improving our services and staying at the forefront of the development of innovative record retrieval solutions. The only way we are able to achieve this is through listening and caring about the issues that matter to you. If you have any questions, would like to discuss your needs with us, or ask for a demo of our portal, please:

Got all the information you need and want to get started?

Where we come from

In 1989, when Chuck Dart began working in the record retrieval industry, before email became commonplace, legal and insurance professionals typed out records requests and mailed them off for 25 cents each — no one kept electronic records either. Days were spent traveling from one healthcare provider to the next, copying large volumes of medical files, and being overwhelmed with paperwork, which led to a significant amount of time and money being spent.

Four years later, Adobe provided the ability to create and view documents as electronic PDF files. By 1999, more than 100 million copies of Acrobat Reader were in use, and people started dreaming of cheaper, more efficient ways of going paperless.

Today, more and more healthcare providers rely on electronic recordkeeping, putting the days of handling large amounts of paperwork behind them. Now, when providers respond to medical records requests, they can simply use a PDF file format to duplicate electronic records at little to no cost. Everyone involved can now avoid the costs of shipping, handling, and duplicating paper copies.

Even with all these technological advancements, some record retrieval service providers remain stuck in the past. They continue to charge clients per-page copying fees to duplicate records even though they receive records as electronic files from healthcare providers from the start. They enjoy the cost savings realized from working with electronic records, but they never pass the savings on to you. RRS saw an opportunity to change this, which eventually led to the creation of our innovative secure online portal, where clients can now request, view, download, and share their medical records at any time.