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About Record Retrieval Solutions

Founded in 2014 and built on 35 years of industry experience across our founder and leadership team, RRS specializes in medical record retrieval solutions.

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Where we come from

Our founder, Chuck Dart, began working in record retrieval in 1989. In 2014, he founded RRS to bring decades of industry knowledge into a simpler, technology-driven retrieval process. As the industry evolved from analog to digital, he recognized an opportunity to create a single, simple online solution that standardizes the record request and retrieval process across the entire healthcare industry. Eliminating inefficiencies, our medical record retrieval solutions now greatly facilitate record retrievals for legal professionals and their clients.

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Our guiding principles

Based in Florida and having developed strategic relationships with record management leaders and governing institutions across the United States, such as DataVant, MRO, and ScanStat, our record retrieval expertise spans across the nation. Backed by 35 years of experience across our founder and leadership team, these strategic relationships help our record retrieval specialists uphold our guiding principles:

Keeping up to date with the latest legal requirements for requesting and retrieving records

Staying current with the laws and regulations to be followed by records custodians

Remaining at the forefront of developing new medical record retrieval solutions and technologies

Why work with us

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Reduce inefficiencies

Reduce inefficiencies

Since 2014, RRS has focused on making medical record retrieval faster, more accurate, and easier to manage, drawing on decades of industry knowledge from our founder and leadership team, developing a proven system for delivering records in the least amount of time and with the greatest accuracy. This system addresses a notorious pain point for attorneys and their firms and it removes a major bottleneck to productivity.

Leverage our expertise

Leverage our expertise

RRS has developed a deep understanding of all parties involved in the record retrieval relationship, learning how they operate and what issues they face. Through these strategic professional relationships, we have learned how to effectively communicate with all stakeholders, allowing our clients to benefit from a streamlined record retrieval process.

Gain a reliable partner

Gain a reliable partner

With our firm understanding of the providers’ process from start to finish, we know how to avoid delays and get you exactly what you need. With more than 35 years of combined industry experience, our founder and leadership team understand the provider process from start to finish and know how to keep requests moving.

What makes us different

Experience

RRS was founded in 2014, drawing on the experience of a founder and leadership team with over 35 years in medical record retrieval. That experience continues to shape how we solve retrieval challenges today.

Relationships

RRS clients can benefit from our wide network of industry connections and strong relationships with record providers, both of which make the record retrieval process quicker and smoother.

Innovation

RRS clients can request, view, download, and share their medical records at any time through our secure online portal. We have also built our own extensive database of healthcare providers eliminating the need to rely on third parties.

Resilience

Our experienced team is highly adaptable and able to overcome ever-evolving challenges presented by unforeseen events such as the COVID-19 outbreak. No matter the problem, we know what it takes to get the job done.

RRS really goes the extra mile

RRS has great customer service. They really go the extra mile to accommodate requests! I appreciate how hands-on they are — always returning my calls and emails. They provide a fast and reliable service with affordable prices. I’ve been satisfied every time.

Ruby

Operations Manager, Milam Law Inc.

Simple medical record retrieval with RRS

Our process is as easy as 1-2 !

  • Average delivery time is 15 days.
  • If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
  • “No Records Found” certificates are issued automatically.

Submit your medical record request through our online portal, then go on to more important work.

Your records will be available for download through our secure, encrypted online portal.

Get started now
  • Average delivery time is 15 days.
  • If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
  • “No Records Found” certificates are issued automatically.
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Let’s get the conversation started

If you are interested in medical record retrieval solutions, you came to the right place. We are passionate about improving our services and staying at the forefront of the development of innovative record retrieval solutions. The only way we are able to achieve this is through listening and caring about the issues that matter to you. If you have any questions, would like to discuss your needs with us, or ask for a demo of our portal, please:

Contact us now or call 866-211-7866

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Where we come from

In 1989, when Chuck Dart began working in the record retrieval industry, before email became commonplace, legal and insurance professionals typed out records requests and mailed them off for 25 cents each — no one kept electronic records either. Days were spent traveling from one healthcare provider to the next, copying large volumes of medical files, and being overwhelmed with paperwork, which led to a significant amount of time and money being spent.

Four years later, Adobe provided the ability to create and view documents as electronic PDF files. By 1999, more than 100 million copies of Acrobat Reader were in use, and people started dreaming of cheaper, more efficient ways of going paperless.

Today, more and more healthcare providers rely on electronic recordkeeping, putting the days of handling large amounts of paperwork behind them. Now, when providers respond to medical records requests, they can simply use a PDF file format to duplicate electronic records at little to no cost. Everyone involved can now avoid the costs of shipping, handling, and duplicating paper copies.

Even with all these technological advancements, some record retrieval service providers remain stuck in the past. They continue to charge clients per-page copying fees to duplicate records even though they receive records as electronic files from healthcare providers from the start. They enjoy the cost savings realized from working with electronic records, but they never pass the savings on to you. RRS saw an opportunity to change this, which eventually led to the creation of our innovative secure online portal, where clients can now request, view, download, and share their medical records at any time.

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