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Medical Record Retrieval

Fast, easy access to client medical records helps lawyers and law firms settle cases faster and frees them to focus on more valuable work.

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Do you recognize these challenges?

How we will help you

Our people and technology remove the burden of retrieving records, so you can concentrate on higher value tasks.

How we will help you

With 30+ years of experience, we know exactly how and where to get the medical records you need for your cases.

How we will help you

Book a demo of our customer portal to see how it lets you know the status of your request at any time.

How we will help you

Our average turnaround is 16 days, thanks to our streamlined processes and experienced record retrieval specialists.

How we will help you

Our QC ensures all records are complete; if they’re not, we follow up with the provider so you don’t have to.

How we will help you

Our standard service ensures all records are certified before delivery.

How we will help you

Our people and technology remove the burden of retrieving records, so you can concentrate on higher value tasks.

How we will help you

With 30+ years of experience, we know exactly how and where to get the medical records you need for your cases.

How we will help you

Book a demo of our customer portal to see how it lets you know the status of your request at any time.

How we will help you

Our average turnaround is 16 days, thanks to our streamlined processes and experienced record retrieval specialists.

How we will help you

Our QC ensures all records are complete; if they’re not, we follow up with the provider so you don’t have to.

How we will help you

Our standard service ensures all records are certified before delivery.

Our Medical Record Retrieval Service

Request and receive your records through our simple and secure online portal. You can log in at any time to check the status of a request. All records are verified for accuracy and then delivered electronically.

You’ll enjoy both speed and convenience: deliveries average 16 days, and records can be Bates-labeled, sorted, categorized, made searchable, and delivered to third parties.

You will have complete transparency: Unresponsive or uncooperative record providers are handled by our team of industry-connected experts to minimize delays.

Requesting medical records with RRS:

How it works

Send your record request through our secure online portal. Within one business day, we’ll verify your request is complete and accurate and forward it to the medical provider.

Our results are fast and consistent because we’ve developed connections with providers nationwide. If it’s our first time contacting a provider, our retrieval specialists have the expertise to find the right people there to facilitate the process and get the records as quickly as possible.

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Proactive follow-through on record requests

Starting with confirming your request has been received, we consistently follow up with providers to ensure they are working as quickly as possible.

Occasionally, a provider or custodian refuses to move quickly. If that happens, we automatically persist with numerous follow-ups. We own the process end to end and are committed to minimizing your time and effort.

We know that as soon as we send over a request, the RRS team will start working to get us our records as quickly as possible.

Law Offices of Edward A. Smith

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24/7 access to record request status

You can monitor the progress of your request at any time through our client portal. We offer full transparency. All communication with the record providers — every call we make, every letter we send, and all of their replies — is logged, so you can always know the status of your request.

I can access the website and see all of the notes and the progression of contacts and attempts. That way, when my boss is asking about status, I have an answer for him.

Cindy Lema
Shergill Law Firm

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All retrieved records are verified and quality checked to ensure:

If we find any issues, we let you know and immediately follow up with the provider at no additional cost to you.

Save even MORE time by having us:

Deliver records to opposing counsel or other third parties

Make your records keyword-searchable with OCR (optical character recognition)

Bates label your records

Organize, sort, and categorize your records

Create thorough and convenient indexes for your records

Secure and high-value medical record retrieval for lawyers and law firms

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Security

HIPAA-compliant record handling

We are committed to client confidentiality across our workforce. Your client records are protected by advanced security protocols that adhere to all HIPAA regulations.
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Value

Fair pricing saves you money

Pay a flat $45 for each request while avoiding unnecessary, unfair fees. You can then recoup all costs as a case expense. Learn more about our smart, simple, and fair pricing below.

With RRS, you receive much more than efficient access to medical records.

Transfer non-billable hours — like time spent chasing down record providers — to us, while you focus on performing more rewarding (i.e., billable) work.
Paralegals, legal assistants, and other support staff have specialized training and education that adds to a firm’s value. But that value is not being realized if they are busy with medical records.
Our retrieval specialists can track down overlooked costs such as radiology or emergency room physician billing records.
Records are delivered in easy-to-manage PDF format through our secure online portal. Save space and money without the need to duplicate, store, or ship paper records.

Simple medical record retrieval with RRS

Our process is as easy as 1-2 !

Submit your medical record request through our online portal, then go on to more important work.

Your records will be available for download through our secure, encrypted online portal.