Medical Record Retrieval for Mass Tort Law Firms
Fast and easy access to complete medical records empowering your firm to build strong cases for your clients
Do you recognize these challenges?
We are overwhelmed by the massive amount of follow-up required when we try to retrieve medical records internally.
Processing large volumes of files, including thousands of documents per case, can be a struggle for us.
Following up with medical providers is a significant drain on our internal resources, taking away from other important case work.
Paying and writing checks to multiple providers to obtain medical records is an unnecessary burden that we face.
How we will help you
At RRS, we understand the challenges that mass tort law firms face when retrieving medical records. That's why we have a specialized team dedicated to mass tort cases medical record retrieval. Here's how we can help you:
- Simplified record retrieval: We have built out processes specifically for mass tort law firms to make it easier to retrieve records. For example, you can send record retrieval orders in bulk, and we will send back statuses and final records in bulk through a secure FTP server (SFTP).
- Complete audit trail: When we invoice you, we include a copy of the medical provider invoice and a copy of our payment, providing a total audit trail for our invoices. You'll know exactly what you're paying for.
- One-stop payment: You only have to pay us, and we'll deal with paying all the multiple providers. This means less hassle for you and more time to focus on your clients.
- Seamless integration: We can integrate with major case management systems, such as Filevine, Assembly Neos, and Needles, or your proprietary solution. This integration saves you time by streamlining the process of placing and receiving requests.
Our mass tort medical record retrieval service
At RRS, we understand that mass tort cases can be overwhelming to manage due to their complexity and the high volume of documentation involved. However, with proper preparation, favorable outcomes and satisfactory resolutions are more than achievable.
Mass tort medical record retrieval is a multifaceted and labor-intensive process that requires attention to detail and specialized expertise. At RRS, we offer a complete solution that takes care of all the steps involved, including:
- Requesting medical records and bills from multiple sources and tracking responses to requests
- Following up with healthcare providers to ensure that records are produced on time
- Collecting and organizing the information received, reviewing the medical records, and summarizing the key points relating to injuries and harm suffered
With our industry-leading solution and the expertise and scale of our team, you can review large volumes of medical records with ease, allowing you to save time and effort during the mass tort litigation process.
improvement in claimant intake data completeness
reduction in manual labor on follow-ups
of client’s medical background
average turnaround time
Requesting medical records for your mass tort case with RRS:
How it works
Send your record request through our secure online portal. Within one business day, we’ll verify your request is complete and accurate and forward it to the medical provider. In the event of high volumes of records, our team can set up an integration in the backend that enables us to do everything in bulk, ensuring that your request is handled efficiently and effectively.
At RRS, we have developed connections with medical providers nationwide, allowing us to retrieve medical records quickly and consistently. Our retrieval specialists have the expertise to navigate the unique processes of each provider, ensuring that we find the right people to facilitate the process and get the records as quickly as possible.
Proactive follow-through on record requests
Starting with confirming your request has been received, we consistently follow up with providers to ensure they are working as quickly as possible.
Occasionally, a provider or custodian refuses to move quickly. If that happens, we automatically persist with numerous follow-ups. We own the process end to end and are committed to minimizing your time and effort.
We know that as soon as we send over a request, the RRS team will start working to get us our records as quickly as possible.
Law Offices of Edward A. Smith
24/7 access to record request status
You can monitor the progress of your request at any time through our client portal. We offer full transparency. All communication with the record providers — every call we make, every letter we send, and all of their replies — is logged, so you can always know the status of your request.
I can access the website and see all of the notes and the progression of contacts and attempts. That way, when my boss is asking about status, I have an answer for him.
Cindy Lema
Shergill Law Firm
All retrieved records are verified and quality checked to ensure:
- The patient identification information matches your request.
- Complete and correct records were received (medical, billing, radiology, etc.).
- The records are within the time frame requested.
- The records are fully legible — not blurred, cut off, or otherwise mangled by copiers or faxes.
Get instant digital access to hundreds of thousands of medical providers across the United States.
patients
records
providers
Physician offices
Hospitals
Pharmacies
Wearables
Labs
Long-Term Care
Allied Health
Specialists
Patient Portals
Health Exchanges
EMRs
Insurance
What could go wrong if you work with the wrong partner?
Entrusting your medical record retrieval process to the wrong partner or attempting to manage it in house could potentially lead to a variety of negative outcomes that may impact the success of your mass tort case. Here are some potential problems that could arise:
Delayed records and lower case turnaround time:
Working with an unreliable records retrieval partner could result in significant delays in obtaining your records, which could have a direct impact on the duration of your case.
Internal resource allocation:
When a mass tort case involves multiple plaintiffs and a large volume of records, managing the records retrieval process in house could require significant amounts of internal resources, particularly in terms of time spent following up on records.
Overspending on records copies:
If the records retrieval provider overcharges or does not comply with state laws, you may be forced to overspend on copies of records. This could be particularly costly in cases that involve a large volume of records.
Incomplete records:
Without adequate quality checks and follow-up, records retrieval partners may send back incomplete records, which could hinder the ability of your legal team to make informed decisions based on the available evidence.
With RRS, you receive much more than efficient access to medical records.
Our record retrieval solutions
for attorneys and law firms
Secure and high-value medical record retrieval for lawyers and law firms
Security
HIPAA-compliant record handling
Why RRS is the preferred medical record retrieval partner for mass tort law firms in the US
Experience
More than 30 years in the medical records retrieval business
Convenience
100% online ordering, retrieval, billing, and payment processes
Reliability
Once a request is made, the entire process is handled by the RRS team
Speed
Quick record delivery (average of 16 days)
Security
Records delivered through RRS's HIPAA-compliant online portal
Transparency
Log in at any time to check the status of your request
Simple medical record retrieval with RRS
Our process is as easy as 1-2 !
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Submit your medical record request through our online portal, then go on to more important work.
Your records will be available for download through our secure, encrypted online portal.
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
