In the past, I have offered educational blogs about the benefits of outsourcing medical record retrieval to companies such as my own – Record Retrieval Solutions (RRS). The key value proposition are the cost savings of having otherwise billable resources focused on doing billable work (not chasing healthcare providers), and the simplicity a one-stop shop. Our portal allows your users to request medical records (with the proper authorizations of course), track status, download received records (or no record found)from our secure website, and have the information pertaining to medical litigation at one’s fingertips.
Outsourcing – Choosing The Right Partner
There are other legal services businesses which, as a matter of filling out their menu of services, also include medical record retrieval. This is all well and good, and my purpose today is not to bash anyone for having an ala-carte offering. Instead, I would like to distinguish the benefits of 25 years of servicing personal injury attorneys, medical malpractice attorneys, mass tort attorneys and a host of other litigators who want to get the matter before them expedited, resolved, create delighted clients, and of course, collect the fees due to the firm.
Record Retrieval Solutions (RRS) delivers a premium outsourcing service at an affordable price. We promise if you try us, you’ll agree that RRS is the best possible choice. It’s also time to consider those items that are often overlooked when a law firm is choosing a medical record retrieval provider.
First and foremost, it is rarely a wise choice to put this, dare I say, menial activity on the desk of anyone at the firm – regardless of their position. Whether it’s a paralegal, an associate, an administrator, or anyone else who can and should be doing billable work that brings in revenue, is certainly a no-brainer. Another consideration is the impact to morale. Someone who has studied hard to get to the desk they are sitting behind, frankly is not challenged nor impressed with doing what for most others is nothing more than chasing after doctors, pharmacists, hospital records departments for a medical record. Often this requires multiple follow-up calls, to ensure what is in the record that was sent back to your firm is accurate when matched up with your request.
This is most abundantly clear when the cost of outsourcing to Record Retrieval Solutions to not only submit the request, but review it for accuracy as part of the process. Case in point – your client comes in in February and signs the necessary HIPAA clearance form for records. What they neglect to tell you is that they are still undergoing some form of treatment – perhaps physical therapy, and now that HIPAA compliance record request is no longer valid. So once again, “someone” assigned to collect these records has to interrupt their workflow, in order to get yet another request out to the provider in order to get up to date records.
Outsourcing – Collection and Storage Phase
It is true that more and more law firms are adopting the cloud as a means to process legal documents and store evidence pertinent to the matter. However, many cloud-system users would be quite surprised to learn that the back-up systems, when they do exist, are actually maintained offshore in an effort to reduce costs. For the record, all RRS backup servers and redundant back up servers are based on US soil. Ask your provider where their backup servers are located.
Here we are, just about to hit the halfway mark of the summer of 2017. With it comes vacation plans for many of the aforementioned resources. There is no better time to try outsourcing medical records than now, when most firms are short-handed to do the usual assignments, much less chasing hospitals for medical records. And to make it even more appealing, late last year RRS announced our “Fair Pricing Model” which, for example, does not charge page fees for Electronic Health Records. I invite you to review the details via this link:. RRS promises that if you are unhappy with our service for any reason, we offer a 100% refund for our charges.
Over 25 years, I have heard many objections from firms that choose not to consider outsourcing. Often, these objections are built on assumptions that are rendered wrong when selecting RRS. We stake our reputation to deliver fast turnaround, a secure, strong encryption cloud storage, and US-based back-up servers. Law firms that try us, stick with us for that reason. We deliver what we promise, or re-process your request again, at no additional cost. We have established a directory of contacts within all the major California health care providers. This allows us to expedite requests, rather than explaining what is needed multiple times, with a different contact at the same healthcare provider.
We at RRS hope you continue to enjoy a wonderful summer. And here’s the best part. Based on our estimates, more than 85% of the time, outsourcing to RRS is less expensive than doing-it-yourself, or using another firm that does not enjoy our 25 years of presence in the California market. We have developed deep relationships to expedite your request. I invite you to call me directly and share your medical record retrieval needs – big or small. I promise to treat you professionally, expeditiously, and earn your business at a fair and affordable cost, and we back it up with our 100% Total Satisfaction Guarantee.
Record Retrieval Solutions