Career Opportunities
at Record Retrieval Solutions
As innovators of the medical record retrieval industry, with over 30 years of experience, we empower our employees to evolve with us and remain at the forefront of the record retrieval industry — come work with the best.
Where we come from
Our founder, Chuck Dart, started in the record retrieval business three decades ago. As the industry evolved from analog to digital, he recognized an opportunity to create a single, simple online solution that standardizes the record request and retrieval process across the entire healthcare industry. Eliminating inefficiencies, our medical record retrieval solutions now greatly facilitate record retrievals for legal professionals and their clients.
Join the Record Retrieval Solutions team
At RRS, we are constantly working to build positive relationships both internally and externally, as we believe quality relationships are the cornerstone of any successful business. Recruiting people who understand our values, are able to enhance our team dynamics, and work well with our clients is our top priority.
Our company culture is driven by principles such as initiative-taking, relationship-building, and continuous learning and growth. We are looking for self-starters who are constantly pushing themselves forward to succeed. If you are motivated to learn, have a can-do attitude, and identify with our values and company culture, then please reach out to us — our team may be the perfect fit for you.
Why you will love working at RRS
At RRS, we value the ambition and goal-oriented nature of our employees. People love working here because they know they are working for the best in the industry.
Being a member of the RRS team places you in the company of record retrieval industry experts with a contagious enthusiasm for what they do. If you love surrounding yourself with colleagues who push you to become the best version of yourself, you’ll be right at home here.
We offer:
- Flexible roles that provide opportunities for continuous learning and growth
- A positive work environment with open channels of communication between employees and company leadership
- The ability to contribute strategically to our growth plans
- A focus on innovation and personal initiative
- Work–life balance with paid vacation leave and holidays
Values we believe in
Clients First
Our clients are our top priority. We strive to anticipate their needs, providing proactive solutions and unparalleled service. Our business operates as an extension of their office, ensuring seamless collaboration and support to achieve mutual success
Teamwork
At our core, we believe in the power of collaboration to drive excellence. By fostering a culture of teamwork, we harness the diverse strengths, perspectives, and talents of each individual to achieve remarkable results. Together, we recognize that no challenge is insurmountable and no goal unattainable.
Results Oriented
We align our efforts, resources, and energies towards reaching our goals and delivering on our promises. This value inspires accountability, innovation, and a relentless pursuit of excellence, driving our continuous growth and success.
Clients First
Our clients are our top priority. We strive to anticipate their needs, providing proactive solutions and unparalleled service. Our business operates as an extension of their office, ensuring seamless collaboration and support to achieve mutual success
Teamwork
At our core, we believe in the power of collaboration to drive excellence. By fostering a culture of teamwork, we harness the diverse strengths, perspectives, and talents of each individual to achieve remarkable results. Together, we recognize that no challenge is insurmountable and no goal unattainable.
Results Oriented
We align our efforts, resources, and energies towards reaching our goals and delivering on our promises. This value inspires accountability, innovation, and a relentless pursuit of excellence, driving our continuous growth and success.
Integrity
With every achievement, we remain humble, always crediting the combined efforts of our hard-working team responsible for our success instead of focusing only on individual efforts.
Do the work
We live by "do the work," valuing every task, big or small. Our commitment means we're ready to roll up our sleeves, to get the job done.
Integrity
With every achievement, we remain humble, always crediting the combined efforts of our hard-working team responsible for our success instead of focusing only on individual efforts.
Do the work
We live by "do the work," valuing every task, big or small. Our commitment means we're ready to roll up our sleeves, to get the job done.
Rockstar of the Month Employee
Ziyad Muhammad
Correspondence Specialist
September 2025
“He is always pleasant, respectful, and upbeat. Despite what he has had to endure. I am not sure how he does it, but he does and deserves to be recognized for determination and his willingness to keep his head up!”
Khristina Fox
Correspondence Specialist
August 2025
“If a Swiss army knife was a person, it was Tina.”
Gian Macasarte
Correspondence Specialist
July 2025
“Gian goes above and beyond for everyone who needs her assistance. She can do it all, from paying invoices, downloading and uploading records, resolving issues with facilities and/or clients, to editing orders in our system. She is always willing to help out where she is requested and is a diligent employee. She's always so kind and knowledgeable when it comes to helping others. She is a wonderful member of our team and deserves all the recognition she can get for it!”
Kim Loan
June 2025
“Kim has gone above and beyond when supervisors are around and when they aren't. She shows integrity daily, and she’s always very positive—even when staring stressful situations in the face. She comes to work with a smile, even when she's tired, and gives her all in every project. From completing the CSR queue, training new people, expediting orders, reaching out to clients, and more, I’ve witnessed her give her absolute all to every assignment. Kim truly is a rockstar and deserves to be recognized for her outstanding efforts.”
Job openings
Client Success Coordinator (Entry Level)
Overall Purpose of the Role
The Client Success Coordinator is responsible for onboarding new clients, strengthening relationships, and driving client retention and referrals. This role ensures a smooth client experience from onboarding to long-term partnership while supporting RRS’s mission to deliver accurate, timely, and secure records. The ideal candidate is proactive, detail-oriented, and passionate about creating exceptional client experiences.
Key Responsibilities
Client Success & Retention
- Manage new client onboarding to ensure a seamless and professional experience.
- Serve as the primary point of contact for assigned clients, ensuring quick, accurate, and friendly communication.
- Build and maintain strong, long-term client relationships to encourage loyalty and retention.
- Conduct regular check-ins and satisfaction follow-ups to identify potential issues early.
- Gather and implement client feedback to improve the overall experience.
- Facilitate client referrals by consistently delivering exceptional service and value.
- Collaborate with internal teams — including Operations, Marketing, and Data Entry — to ensure accurate and timely delivery of client requests.
- Maintain detailed documentation of all client interactions, notes, and account history in CRM systems (Zoho preferred).
Collaboration & Continuous Improvement
- Work closely with leadership to ensure alignment between client expectations and service delivery.
- Share client insights and feedback to help improve internal processes and client communications.
- Participate in team huddles, process improvement sessions, and cross-department initiatives that strengthen client outcomes.
Hours
Full-time, Monday through Friday between 8:00 AM and 5:00 PM.
Skills & Experience
Client Success & Relationship Management
- 2–5 years of experience in client success, onboarding, customer service, or account coordination (preferred).
- Proven ability to build long-term relationships with professionalism and care.
- Strong communication and interpersonal skills with a client-first mindset.
- Experience handling escalations and resolving client issues quickly and effectively.
Technical & Organizational Skills
- Proficiency with CRM systems (Zoho, Salesforce, HubSpot, or similar).
- Strong organization and time management skills — able to balance multiple clients and priorities.
- Familiarity with Microsoft 365 and Google Workspace.
- Experience analyzing data, tracking performance, and providing client reports (a plus).
Personal Qualities
- Self-motivated and results-oriented.
- Detail-driven and dependable with excellent follow-through.
- Team player who thrives in a collaborative, fast-paced environment.
- High integrity and alignment with RRS’s Core Values.
Talents We Value
- Relationship Builder: Naturally connects with people and builds lasting trust.
- Problem Solver: Anticipates client needs and provides proactive solutions.
- Adaptable Multitasker: Handles multiple priorities calmly and effectively.
- Client Advocate: Keeps the client’s perspective front and center.
- Collaborative Partner: Works across departments to ensure seamless execution.
- Growth Mindset Leader: Seeks feedback, continuous learning, and personal development.
Education
- Bachelor’s degree preferred (Business, Communications, Marketing, or related field).
- Equivalent experience considered.
Compensation & Growth
- Starting Pay: $17/hr
- Growth Path: Clear advancement opportunities in the Client Success department and potential for leadership roles as you demonstrate impact.
Physical Requirements
- Standard office environment; extended computer use required.
- Must be able to lift up to 15 lbs of office materials as needed.
Customer Support Specialist
Key Responsibilities
- Serve as the main point of contact for client support and service inquiries.
- Process and track record retrieval requests accurately and efficiently.
- Troubleshoot technical or account-related issues with professionalism.
- Collaborate with internal teams to ensure on-time delivery of client records.
- Maintain detailed client notes and case updates in the CRM (Zoho).
- Communicate clearly and professionally by phone and email.
- Identify and escalate recurring issues or process improvements to leadership.
Qualifications
- 1–3 years of experience in customer service, administrative support, or client care.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational ability.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient with computer systems, CRM tools, and Microsoft/Google Suite.
- Knowledge of the medical or legal industry is a plus.
Core Values
We live and work by our values every day:
- Clients First – every decision starts with our clients in mind.
- Do the Work – we roll up our sleeves and make it happen.
- Teamwork – we achieve more together than alone.
- Results-Oriented – we measure success by the outcomes we deliver.
- Integrity – we do what’s right, even when no one is watching.
Why Join RRS
- Starting Pay: $15/hr
- Schedule: Full-time, Monday–Friday (8 AM–5 PM)
- Growth Path: Advancement opportunities through our Employee Maturity Model (EMM)
- Collaborative, professional environment with clear expectations and room to lead
Key Responsibilities
Client Success & Retention
- Manage new client onboarding to ensure a seamless and professional experience.
- Serve as the primary point of contact for assigned clients, ensuring quick, accurate, and friendly communication.
- Build and maintain strong, long-term client relationships to encourage loyalty and retention.
- Conduct regular check-ins and satisfaction follow-ups to identify potential issues early.
- Gather and implement client feedback to improve the overall experience.
- Facilitate client referrals by consistently delivering exceptional service and value.
- Collaborate with internal teams — including Operations, Marketing, and Data Entry — to ensure accurate and timely delivery of client requests.
- Maintain detailed documentation of all client interactions, notes, and account history in CRM systems (Zoho preferred).
Collaboration & Continuous Improvement
- Work closely with leadership to ensure alignment between client expectations and service delivery.
- Share client insights and feedback to help improve internal processes and client communications.
- Participate in team huddles, process improvement sessions, and cross-department initiatives that strengthen client outcomes.
Hours
Full-time, Monday through Friday between 8:00 AM and 5:00 PM.
Skills & Experience
Client Success & Relationship Management
- 2–5 years of experience in client success, onboarding, customer service, or account coordination (preferred).
- Proven ability to build long-term relationships with professionalism and care.
- Strong communication and interpersonal skills with a client-first mindset.
- Experience handling escalations and resolving client issues quickly and effectively.
Technical & Organizational Skills
- Proficiency with CRM systems (Zoho, Salesforce, HubSpot, or similar).
- Strong organization and time management skills — able to balance multiple clients and priorities.
- Familiarity with Microsoft 365 and Google Workspace.
- Experience analyzing data, tracking performance, and providing client reports (a plus).
Personal Qualities
- Self-motivated and results-oriented.
- Detail-driven and dependable with excellent follow-through.
- Team player who thrives in a collaborative, fast-paced environment.
- High integrity and alignment with RRS’s Core Values.
Talents We Value
- Relationship Builder: Naturally connects with people and builds lasting trust.
- Problem Solver: Anticipates client needs and provides proactive solutions.
- Adaptable Multitasker: Handles multiple priorities calmly and effectively.
- Client Advocate: Keeps the client’s perspective front and center.
- Collaborative Partner: Works across departments to ensure seamless execution.
- Growth Mindset Leader: Seeks feedback, continuous learning, and personal development.
Education
- Bachelor’s degree preferred (Business, Communications, Marketing, or related field).
- Equivalent experience considered.
Compensation & Growth
- Starting Pay: $17/hr
- Growth Path: Clear advancement opportunities in the Client Success department and potential for leadership roles as you demonstrate impact.
Physical Requirements
- Standard office environment; extended computer use required.
- Must be able to lift up to 15 lbs of office materials as needed.
We have no current open positions but are always looking for exceptional talent. We would love to hear from you if you believe you have what it takes to join our team.
Tell us why you would be a great addition to our team. What strengths, experiences, and ideas would you bring? We want to know how your expertise aligns with our vision and values. Even though we may not have a specific position available right now, we review every application we receive. By submitting your resume, you will be considered for future opportunities that match your skills and interests. We appreciate your interest in Record Retrieval Solutions Active and look forward to possibly welcoming you as a valuable team member.
