Charles (Chuck) Dart has been in the Medical Records Retrieval business for more than 24 years. His company, Records Retrieval Solutions (RRS), was launched in 2014 as a service to provide his small/solo law firms with timely, secure capture and online access to their client’s medical records. Chuck has developed breakthrough ideas in the field of medical records retrieval and RRS maintains complete compliance with current rules for processing and management compliance. Chuck can be reached at [email protected] or 866-211-7866. For more information, visit the RRS website at RecordRS.com.
MEDICAL RECORDS RETRIEVAL SERVICE— AUTOMATION, COMPLIANCE, SAVINGS
Today’s Medical Records Retrieval (MRR) service is a combination of modern web-based technology and a rules-compliant outsource solution. Historically lawyers and their staff would have to set aside a portion of their time, often a lot of time, to capture necessary information for cases that involved medical records. It’s not that the process is complex. Quite the contrary, every attorney, paralegal, and litigation-support person knows exactly what needs to be done.
It may be simple, but it’s a very manually intensive process. Someone at the firm must acknowledge the need for the records. Necessary forms must be completed to ensure compliance with a myriad of laws (including HIPAA1), which the firm and often the patient (who may or may not be the firm’s client) would need to initiate a request. Then, the firm must track the progress of the request, and eventually receive, review, and organize the results, or note that there were no medical records available related to the matter.
To support the business of running a law practice, sophisticated and affordable software tools include new client/business intake, workflow automation, and conflicts management. Vendors who provide early case assessment tools and e-discovery-based technology-assisted review have begun to offer solutions for small firm and solo practitioners. In this article, we will show you how you can improve productivity, lower costs, and better manage billing for MRR expenses.
HOW MEDICAL RECORDS RETRIEVAL SERVICES WORK
Here’s how a typical MRR service works for a small firm/solo practice. One of the firm’s employees logs into a secure, encrypted website. He or she then submits an order outlining the patient’s information, the records being requested, and any other data necessary to complete the request. What happens next is truly a game-changing activity. Instead of the firm’s billable resources chasing record requests from hospitals, doctors, and other healthcare providers, they go back to doing other, productive work, while the MRR process self-executes, and eventually provides you with the requested information and documents or informs you that there were no responsive documents.