Retrieving records is crucial in legal and insurance work. But it’s a time-consuming task that requires multiple follow-ups and knowledge of the laws and regulations on retaining and releasing records. That’s why many law firms and insurance companies in the United States outsource their record retrieval needs.

Digital technology has irrevocably enhanced the ways businesses operate and function. Now, more information is available at employees’ fingertips than ever thanks to the internet, enhancing their capabilities and eliminating time-consuming processes like sourcing or exchanging information between teams.