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How law firms can ensure efficient billing and speedy payments

April 29, 2022
customer satisfaction

Did you know that in 2020, the average lawyer billed just 2.5 hours of an 8-hour workday? That’s only a 31% utilization rate! Clio’s 2021 Legal Trends Report attributes such a low utility rate to two causes. One, attorneys may not have enough clients to fill their day. Second,

Effective ways to keep your law firm’s clients happy

March 11, 2022
customer satisfaction

Continued client satisfaction is key to the success of any law firm. Not only will happy clients keep availing your services, they will likely even refer you to their friends and family members. While maintaining a high level of client satisfaction can be challenging, there are a couple of

Workflow and the Personal Injury Practice

May 23, 2017
customer satisfaction, Mass Tort Litigation, Personal Injury Litigation

Personal Injury continues to have the largest share of contingency based fees so the flow of work is critical. Essentially, this means that the firm does not get paid until the matter is either settled out of court or won at trial. Similar cases such as Medical Malpractice, Mass

7 Last Minute and Smart Fixes for Personal Injury Attorneys Before Year End

November 30, 2016
customer satisfaction, Mass Tort Litigation, MRR Basics, MRR Security, Personal Injury Litigation

2016 has been certainly a year for surprises. Whether the topic is baseball or politics, it clearly was full of unanticipated results (well, perhaps for a few with clear crystal balls). Here’s a list of 7 issues and proposed fixes that can keep 2016 in its place, and get you

A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers

November 24, 2016
customer satisfaction, Mass Tort Litigation

A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers Across America, most of us celebrate Thanksgiving today with family and close friends while also remembering those who once shared our table. It’s also a day many do not get to enjoy either because of workload or

7 Ways PI Law Firms Can Do More and Save Money

October 27, 2016
customer satisfaction, Mass Tort Litigation, MRR Basics, MRR Security

When discussions about medical records begin, they tend to initially focus on the trade-off between cost of outsourcing vs. using in-house resources. While clearly an important component, there are other considerations necessary to make the right choice. Here’s a list of 7 considerations we think are as important as

Medical Records Needed? Summer is here. Staff on vacation. Try outsourcing and make everyone happy.

July 7, 2016
customer satisfaction, MRR Basics

Summary: Summer is here. With summer comes well deserved vacations for your legal office staff. Despite rumors to the contrary, medical records workload doesn’t slow down during June, July and August. Please keep in mind the fact that your remaining staff is likely overwhelmed. They are doing all of their FT job, plus a

5 Tips for Improved Client Satisfaction Personal Injury Cases – Part 2

March 29, 2016
customer satisfaction, MRR Basics

Summary: There are ever-thinning margins for small to mid-size law firms litigating for a personal injury client. They, and their insurance claims counterparts, need to consider ways to lower costs while improving client satisfaction. The following is part 2 of a 2 part article on this topic. Issue 4: Hard vs Soft Invoices. Often medical

5 Tips to Improve Customer Satisfaction for Personal Injury Clients – Part 1

March 26, 2016
customer satisfaction, MRR Basics

Summary: With ever-thinning margins, small to mid-size law firms handling personal injury matters, need to consider ways to lower costs while improving customer satisfaction. The following is part 1 of a 2 part article on this topic. You know the scenario. A new client walks into your office complaining that

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Blog

How law firms can ensure efficient billing and speedy payments

Effective ways to keep your law firm’s clients happy

Workflow and the Personal Injury Practice

7 Last Minute and Smart Fixes for Personal Injury Attorneys Before Year End

A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers

7 Ways PI Law Firms Can Do More and Save Money

Medical Records Needed? Summer is here. Staff on vacation. Try outsourcing and make everyone happy.

5 Tips for Improved Client Satisfaction Personal Injury Cases – Part 2

5 Tips to Improve Customer Satisfaction for Personal Injury Clients – Part 1

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