Common questions insurance companies have about record retrieval services

Common questions insurance companies have about record retrieval services

Insurance companies rely heavily on records to serve their customers. For health insurance plans, for instance, medical records allow them to evaluate an applicant’s risk and coverage. And for auto insurance claims, police and accident reports help them determine their client’s eligibility. This is why it’s crucial for them to have a fast, accurate, and efficient record retrieval process.

To achieve that, many insurance companies handle this process in-house. However, they may not realize that they can greatly benefit from outsourcing it to a provider, such as Record Retrieval Solutions (RRS).

In this blog, we’ve rounded up frequently asked questions about RRS’s record retrieval services so you can decide whether availing these are ideal for your insurance company.

How can record retrieval services help my business save time and money?

Obtaining documents is a very tedious process that involves a lot of back-and-forth to follow up on individual records and track their status. It can easily eat up your in-house staff’s time — time that is better spent on more valuable tasks that drive your business’s growth.

Record retrieval is also very complicated since documents have different custodians, each with their own rules and guidelines, forms to fill out, and required procedures. Given this, employees who lack the knowledge of the ins and outs of this process are likely to make mistakes, which can lead to costly delays.

On the other hand, our record retrieval specialists know how to get paperwork the right way on the first try. We have personal relationships with the different records custodians, enabling us to effectively communicate with them. We also have an intimate knowledge of their internal processes, so we know how to avoid and get around delays.

Lastly, we only charge a flat fee for every record request — no hidden charges.

Further reading: 5 Ways outsourcing records retrieval can save you money

What type of records can I request?

We can provide documents such as:

  • Medical records and physician billing documents
  • Prescription records and billing
  • School records and college transcripts
  • Employment records
  • Payroll records
  • Police reports

You can also request other documents that are not listed above — just ask us!

How can I submit a record request?

You can conveniently place an order using our online portal. After sending us your request, you can leave it up to us so you can focus on other important work.

How can I track the status of my record requests?

Our online portal allows for 24/7 status tracking. You can rest assured that we proactively and consistently follow up with records custodians to ensure that your request is moving forward.

How soon will I get my record requests?

With RRS, you are guaranteed a quick record delivery — an average of 12 days.

How will I get my record requests?

We deliver your record requests through our online portal for your immediate and easy download.

Will I stay compliant with HIPAA regulations if I outsource record retrieval?

Our online portal is HIPAA-compliant and uses multiple security layers to protect data. We also stay up to date on the laws and regulations — including HIPAA — for requesting and obtaining records.

Why should I pick RRS among other providers?

Not only do records custodians love working with us, but our clients do too. We take the time to listen and understand their unique challenges and take a hands-on approach to respond to these. We go out of our way to make them feel truly valued.

But don’t just take our word for it, experience it for yourself — contact us today!

Obtain your paperwork fast and hassle-free when you partner with Record Retrieval Solutions.

Contact us today to get started