Insurance companies rely heavily on records to serve their customers. For health insurance plans, for instance, medical records allow them to evaluate an applicant’s risk and coverage. And for auto insurance claims, police and accident reports help them determine their client’s eligibility.

A term like “litigation support,” due to its own breadth and applicability, can often instigate questions about exactly what it entails. It leaves many attorneys wondering exactly what it means when they contract a firm to provide litigation support.

The public health crisis brought about by the COVID-19 outbreak has drastically upended many facets of life, not least of which is the way business is conducted. Among the sectors most affected is the legal industry. Not only have social distancing measures changed the way court proceedings are conducted, but they’ve drastically impacted the way attorneys interact with their clients.