Top Ten Great End of Year Record Retrieval Tips

While it’s hard to believe, 2015 is almost in the rear view mirror. As the end of the 4rd quarter quickly approaches, this is a perfect time to think about a topic that is often overlooked – Your Medical Record Retrieval process.

So here are 10 great record retrieval ideas as we move into the end of the year that you can use to improve client satisfaction and lower costs:

Status – Regardless of when the matter began that caused you to request records, now is the time to check on its status and decide what to do about those that are not up to date.

Medical Records Retrieval Specialist – A Security Checklist

The State Bar of CA recently published an article by Record Retrieval Solutions discussing how using a Medical Records Retrieval (MRR) service makes good sense for law firms. Here’s a link if you would like to read it in its entirety: State of CA Big News article

 
But there are other factors to consider when choosing an MRR. While most attorneys focus on compliance, there are additional considerations that are very specific to the safety and security of your client’s electronic personal health information or EPHI.

Let’s review the following checklist:

Location, Location, Location

Did you know that in an effort to keep their costs low, many MRRs actually store documents on servers that are located outside the United States? So in the event of a disaster, whether natural or man-made, those servers with your clients’ medical records MIGHT not be available – ever.

To DIY or not DIY – That is the question

With all due respect to the Bard, I have taken a bit of liberty with one of his most famous quotes from Hamlet. In this case, it is not about whether or not one should chose life or death. No, our question posed is far more important – whether it makes sense for your law practice to do its own medical records retrieval or not.