RRS Client Testimonials

After handling medical record requests internally for years, it became obvious that I needed to improve our system. My staff devoted numerous hours getting the appropriate contact information for each provider, actually ordering the records and then following up on the status of the requests with each provider. Oftentimes, a second or even third request would be required before we actually received the records.

Deciding to outsource the retrieval process, I found RRS. I reached out to Chuck Dart and after a brief conversation, knew that his company was a good option for me. It has become obvious over these past months that I made the right decision. The turnaround times from the initial orders to actually receiving the records has been remarkable. The ordering process is an online web-based system. My staff can track the status of each request at any time and download the records upon receipt. Bottom line, moving to an automated system with RRS has allowed my firm to realize cost savings. I feel that choosing RRS was the right option for my firm.

We have chosen to outsource to RRS based on feedback from colleagues about their speed, accuracy, and fair pricing model. They have lived up to the hype. They are by far the best, most efficient, and most economical medical record and billing retrieval service I have used in nearly 30 years of legal practice. RRS frees up time for us to handle the more important aspects of cases, including case intake and settlement.

I have been a legal assistant for about 15 years, and keeping track of everything I need to do is difficult! Fortunately, there is one less thing that I have to follow up on or constantly check to make sure it is being done right. RRS is simple to navigate, I get a quick response to any questions or concerns, and they have everything I need without being bothered with stuff I don’t. They have a quick turnaround time and if I want to know the status of an order, all the information is right there on the website. My firm is not being charged for additional pages that we don’t need — very good for business. One of the best parts is that I know the quality of service is hands down the best. Great job, Chuck, and thank you Record Retrieval Solutions!!

We have been using the services of RRS for a few months now and are completely happy with their professionalism, their accuracy, and how fast they are at getting what we need! They are always willing to accommodate us if we need something in a hurry. Even if we do not specify we need records in a hurry, they are very quick in getting them to us! Their prices are the best we have found as well. Thanks again, Chuck and team, for doing such an amazing job at making our jobs easier and making us happy!

Saves time — it’s a challenge to manage our medical records retrieval on top of our daily responsibilities. But now, with the help of RRS, we have more time to take care of business matters. Their personalized service has helped increase productivity, saving us both time and money.

The part I love is when my boss is asking about status: I can access the RRS website and see all of the notes and the progression of contacts and attempts. That way I have an answer for him other than ‘I don’t know…let me call them.’Simplicity and ease of download are awesome as well. An added plus: the attention, courtesy and professionalism I receive when I do call or inquire. I get prompt answers and results.

Working with RRS has been great. I can count on them to diligently track down all the records I need, which saves me time that I can spend on my other responsibilities. The RRS website is easy to use and simple. It clearly shows all your in-progress jobs and their status, which is great to have available at a glance. I especially love that Chuck contacts me personally to resolve any questions or issues that come up, and how responsive and helpful he is when I contact him.