A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers

November 24, 2016
customer satisfaction, Mass Tort Litigation

A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers Across America, most of us celebrate Thanksgiving today with family and close friends while also remembering those who once shared our table. It’s also a day many do not get to enjoy either because of workload or

7 Ways PI Law Firms Can Do More and Save Money

October 27, 2016
customer satisfaction, Mass Tort Litigation, MRR Basics, MRR Security

When discussions about medical records begin, they tend to initially focus on the trade-off between cost of outsourcing vs. using in-house resources. While clearly an important component, there are other considerations necessary to make the right choice. Here’s a list of 7 considerations we think are as important as

Outsourcing – A Better Way to manage (parts) of your law practice

October 6, 2016
MRR Basics

Say the word outsource, and depending on your age and occupation, it brings back bad memories. Back in the late ‘80s and early ‘90s, and depending on the business you were in, primarily those with call center operations, looked to lower costs by outsourcing, or more accurately, offshoring certain

Law Firms: How are you doing against 2016 goals?

August 16, 2016
MRR Basics

Time To Review 2016 Goals (and adjust plans as needed) At the beginning of each year, most businesses including law firms large and small set out with a set of goals to be accomplished by year-end. These goals are typically reviewed at the end of each fiscal quarter, so

Medical Records Needed? Summer is here. Staff on vacation. Try outsourcing and make everyone happy.

July 7, 2016
customer satisfaction, MRR Basics

Summary: Summer is here. With summer comes well deserved vacations for your legal office staff. Despite rumors to the contrary, medical records workload doesn’t slow down during June, July and August. Please keep in mind the fact that your remaining staff is likely overwhelmed. They are doing all of their FT job, plus a

Passable Legal Expenses Explained

April 21, 2016
MRR Basics

Expenses incurred during the process of litigation are not always passable. What are passable expenses? In every kind of professional services business, there are expenses which are expected and billed back to the client. Often these are “hard” costs which are relevant and necessary to conduct matters, and are

5 Tips for Improved Client Satisfaction Personal Injury Cases – Part 2

March 29, 2016
customer satisfaction, MRR Basics

Summary: There are ever-thinning margins for small to mid-size law firms litigating for a personal injury client. They, and their insurance claims counterparts, need to consider ways to lower costs while improving client satisfaction. The following is part 2 of a 2 part article on this topic. Issue 4: Hard vs Soft Invoices. Often medical

5 Tips to Improve Customer Satisfaction for Personal Injury Clients – Part 1

March 26, 2016
customer satisfaction, MRR Basics

Summary: With ever-thinning margins, small to mid-size law firms handling personal injury matters, need to consider ways to lower costs while improving customer satisfaction. The following is part 1 of a 2 part article on this topic. You know the scenario. A new client walks into your office complaining that

Insurance Cos. – 7 Reasons To Outsource Record Retrieval

February 24, 2016
MRR Basics

How does an insurance company, who often needs to focus their resources exclusively on the business of claims review, take advantage of outsourced record retrieval? While this practice is widely known by law firms, there is an even bigger advantage for insurance companies and industry professionals. The policy can

Workflow and Law Practice – A different view

January 18, 2016
MRR Basics, MRR Security

Workflow – A lesson OF the NYSE vs. the NASDAQ OUCH! For the first two weeks of 2016, investors in the stock market have suffered through a sudden and painful decline. Some call it historical in both its speed and voracity. The images most of us have of traders in lab-coat

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