RRS Client Testimonials

Saves time — it’s a challenge to manage our medical records retrieval on top of our daily responsibilities. But now, with the help of RRS, we have more time to take care of business matters. Their personalized service has helped increase productivity, saving us both time and money.

The part I love is when my boss is asking about status: I can access the RRS website and see all of the notes and the progression of contacts and attempts. That way I have an answer for him other than ‘I don’t know…let me call them.’Simplicity and ease of download are awesome as well. An added plus: the attention, courtesy and professionalism I receive when I do call or inquire. I get prompt answers and results.

Working with RRS has been great. I can count on them to diligently track down all the records I need, which saves me time that I can spend on my other responsibilities. The RRS website is easy to use and simple. It clearly shows all your in-progress jobs and their status, which is great to have available at a glance. I especially love that Chuck contacts me personally to resolve any questions or issues that come up, and how responsive and helpful he is when I contact him.

RRS is very personable with their clients and has great customer service. RRS really goes the extra mile to accommodate my requests! I definitely appreciate how hands on they are. They always return my calls and emails. Fast and reliable service with affordable prices. Satisfied every time.

I’ve been working in plaintiffs’ law firms a long time, and I’ve ordered thousands of medical records. RRS has been a lifesaver. It has streamlined record retrieval, as it should be. RRS goes out of their way to get the job done. They’ve made this task easier and better. I appreciate the unwavering service, the quality, and the great rates.

I have had the pleasure of working with RRS for the last several years. The service does an excellent, prompt job in obtaining the records and bills we need from healthcare providers at a competitive rate. What sets them apart from other companies is reliability and responsiveness. We can always count on them to diligently obtain the records, and if a problem arises, they contact us immediately. With other companies, we had to constantly follow up on the jobs we sent to them. RRS also promptly responds to any phone calls or emails. RRS also saves us from having to hire staff to order, and track down records and bills from individual healthcare providers, which previously had been very costly for our firm. I highly recommend RRS.

RRS has most definitely exceeded my expectations as a retrieval company. We have used other companies in the past and their efficiency does not come close to that of Chuck and his team. Not only do they provide frequent updates on their website regarding the status of each request that has been submitted, but they have excellent customer service! They always answer the phone and respond to emails in a timely manner. Chuck also always looks out for his attorneys, such as finding ways to lower the cost of medical records. I recommend this service to any law firm who is in need of a retrieval company.