2016 has been certainly a year for surprises. Whether the topic is baseball or politics, it clearly was full of unanticipated results (well, perhaps for a few with clear crystal balls). Here’s a list of 7 issues and proposed fixes that can keep 2016 in its place, and get you and your firm ready for 2017.
Pending Medical Records – the most common issue PI attorneys requiring fixes is waiting for medical records on behalf of their client.
A Thanksgiving Thought for Personal Injury, Mass Tort and Class Action Lawyers
Across America, most of us celebrate Thanksgiving today with family and close friends while also remembering those who once shared our table. It’s also a day many do not get to enjoy either because of workload or disabilities due to injuries sustained in an accident.
When discussions about medical records begin, they tend to initially focus on the trade-off between cost of outsourcing vs. using in-house resources. While clearly an important component, there are other considerations necessary to make the right choice.
Say the word outsource, and depending on your age and occupation, it brings back bad memories. Back in the late ‘80s and early ‘90s, and depending on the business you were in, primarily those with call center operations, looked to lower costs by outsourcing, or more accurately, offshoring certain business operations.
Time To Review 2016 Goals (and adjust plans as needed)
At the beginning of each year, most businesses including law firms large and small set out with a set of goals to be accomplished by year-end. These goals are typically reviewed at the end of each fiscal quarter, so that adjustments to income and expense plans can be enacted to keep the plan on track.
Summary: Summer is here. With summer comes well deserved vacations for your legal office staff. Despite rumors to the contrary, medical records workload doesn't slow down during June, July and August. Please keep in mind the fact that your remaining staff is likely overwhelmed.
Expenses incurred during the process of litigation are not always passable.
What are passable expenses? In every kind of professional services business, there are expenses which are expected and billed back to the client. Often these are “hard” costs which are relevant and necessary to conduct matters, and are provided by a third party.
Summary: There are ever-thinning margins for small to mid-size law firms litigating for a personal injury client. They, and their insurance claims counterparts, need to consider ways to lower costs while improving client satisfaction.
The following is part 2 of a 2 part article on this topic.
Summary: With ever-thinning margins, small to mid-size law firms handling personal injury matters, need to consider ways to lower costs while improving customer satisfaction. The following is part 1 of a 2 part article on this topic.
You know the scenario.
How does an insurance company, who often needs to focus their resources exclusively on the business of claims review, take advantage of outsourced record retrieval?
While this practice is widely known by law firms, there is an even bigger advantage for insurance companies and industry professionals.