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Law Firms: How are you doing against 2016 goals?

August 16, 2016
MRR Basics

Time To Review 2016 Goals (and adjust plans as needed) At the beginning of each year, most businesses including law firms large and small set out with a set of goals to be accomplished by year-end. These goals are typically reviewed at the end of each fiscal quarter, so

Medical Records Needed? Summer is here. Staff on vacation. Try outsourcing and make everyone happy.

July 7, 2016
customer satisfaction, MRR Basics

Summary: Summer is here. With summer comes well deserved vacations for your legal office staff. Despite rumors to the contrary, medical records workload doesn’t slow down during June, July and August. Please keep in mind the fact that your remaining staff is likely overwhelmed. They are doing all of their FT job, plus a

Passable Legal Expenses Explained

April 21, 2016
MRR Basics

Expenses incurred during the process of litigation are not always passable. What are passable expenses? In every kind of professional services business, there are expenses which are expected and billed back to the client. Often these are “hard” costs which are relevant and necessary to conduct matters, and are

5 Tips for Improved Client Satisfaction Personal Injury Cases – Part 2

March 29, 2016
customer satisfaction, MRR Basics

Summary: There are ever-thinning margins for small to mid-size law firms litigating for a personal injury client. They, and their insurance claims counterparts, need to consider ways to lower costs while improving client satisfaction. The following is part 2 of a 2 part article on this topic. Issue 4: Hard vs Soft Invoices. Often medical

5 Tips to Improve Customer Satisfaction for Personal Injury Clients – Part 1

March 26, 2016
customer satisfaction, MRR Basics

Summary: With ever-thinning margins, small to mid-size law firms handling personal injury matters, need to consider ways to lower costs while improving customer satisfaction. The following is part 1 of a 2 part article on this topic. You know the scenario. A new client walks into your office complaining that

Insurance Cos. – 7 Reasons To Outsource Record Retrieval

February 24, 2016
MRR Basics

How does an insurance company, who often needs to focus their resources exclusively on the business of claims review, take advantage of outsourced record retrieval? While this practice is widely known by law firms, there is an even bigger advantage for insurance companies and industry professionals. The policy can

Workflow and Law Practice – A different view

January 18, 2016
MRR Basics, MRR Security

Workflow – A lesson OF the NYSE vs. the NASDAQ OUCH! For the first two weeks of 2016, investors in the stock market have suffered through a sudden and painful decline. Some call it historical in both its speed and voracity. The images most of us have of traders in lab-coat

2016 To-Do List for Law Firms

December 29, 2015
MRR Basics, MRR Security

This 2016 To-Do List is a follow up of to our last blog on ensuring the adequate tracking of HIPAA compliance forms to avoid processing delays. You can read it here. Before work gets hectic, consider the following 5 to-dos for your 2016 New Year list: Make sure that your clients understand exactly what

2016 New Year’s Resolution – Start Monitoring HIPAA authorization dates.

December 14, 2015
MRR Basics

By now every healthcare provider, attorney involved in patient litigation, or insurance claims processor needing medical records knows the importance of a signed HIPAA Authorization form. Usually these forms are signed during the on-boarding process of the client by the attorney or the insurer’s agent. But, there’s another step

No Spam for Thanksgiving 2015 – We Promise.

November 19, 2015
MRR Basics

Summary: RRS creates an offer – no spam, just our way of helping others. Sometimes you read what writers call blogs but they are really just thinly veiled ads. I even got plain old SPAM cleverly concealed as a blog. I like to think that our blog posts are

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