RRS Client Testimonials
Read what others have to say about our record retrieval services.
I have been in the legal field for nearly 30 years and I have not worked with a record company more responsive and professional than Record Retrieval! I absolutely recommend them.
Karen Benzler
Eric Ratinoff Law Corp.
RRS has made the entire process of obtaining records very simple. Their staff is always responsive and helpful. Their website is straightforward and easy to use. I can see status updates on my orders at any time. Most importantly, we receive our records very quickly! We’ve tried other services, and RRS is hands down the best value and delivers the best results.
Katherine Marker
Altair Law
Our busy law firm has been using RRS copy service for over three years. We have been pleased with their speedy service and detailed notes about follow up on requests. We know that as soon as we send over a request for records, one of the RRS team will start working to get us our records as quickly as possible. When it comes to communication, RRS has time and again been prompt with responses to our questions and concerns. RRS delivers excellent customer service and outstanding work.
Law Offices of Edward A. Smith
www.autoaccident.com
After handling medical record requests internally for years, it became obvious that I needed to improve our system. My staff devoted numerous hours getting the appropriate contact information for each provider, actually ordering the records and then following up on the status of the requests with each provider. Oftentimes, a second or even third request would be required before we actually received the records.
Deciding to outsource the retrieval process, I found RRS. I reached out to Chuck Dart and after a brief conversation, knew that his company was a good option for me. It has become obvious over these past months that I made the right decision. The turnaround times from the initial orders to actually receiving the records has been remarkable. The ordering process is an online web-based system. My staff can track the status of each request at any time and download the records upon receipt. Bottom line, moving to an automated system with RRS has allowed my firm to realize cost savings. I feel that choosing RRS was the right option for my firm.
Mark T. Hurt
The Law Offices of Mark T. Hurt
We have chosen to outsource to RRS based on feedback from colleagues about their speed, accuracy, and fair pricing model. They have lived up to the hype. They are by far the best, most efficient, and most economical medical record and billing retrieval service I have used in nearly 30 years of legal practice. RRS frees up time for us to handle the more important aspects of cases, including case intake and settlement.
John C. Miller, Jr.
Miller Injury Attorneys
I have been a legal assistant for about 15 years, and keeping track of everything I need to do is difficult! Fortunately, there is one less thing that I have to follow up on or constantly check to make sure it is being done right. RRS is simple to navigate, I get a quick response to any questions or concerns, and they have everything I need without being bothered with stuff I don’t. They have a quick turnaround time and if I want to know the status of an order, all the information is right there on the website. My firm is not being charged for additional pages that we don’t need — very good for business. One of the best parts is that I know the quality of service is hands down the best. Great job, Chuck, and thank you Record Retrieval Solutions!!
Heather S.
Legal Assistant
San Jose CA Law Firm
I wanted to express my gratitude to Clare Dart for how quickly she resolved some issues for our case. Opposing counsel can sometimes be very unpleasant to work with, with high expectations. In this case, Clare was instrumental in helping us obtain the necessary documents quickly and efficiently. You may not recall, but one of the reasons we migrated to your company was our frustration with the lip service and few results from our previous partner. In contrast, RRS has delivered on its promises. I think it’s important to recognize a job well done, so I’ve thanked her, but I wanted to make sure you were aware of the excellent service and pass that along.
Tom Walsh
Paralegal
Baumgartner Law
Great customer service, timely received records at a good price. Highly recommend.
Lorraine Gingery
As the owner of Matzke Injury Law, I understand how crucial it is to have reliable and efficient partners who can help us provide the best service to our clients. I’ve been working with Records Retrieval Solutions for some time now, and I couldn’t be more pleased with the level of service they provide.
Their responsiveness is exceptional. Whenever we’ve needed medical records, they have been prompt and efficient in handling our requests, always keeping us updated throughout the process. The accuracy of the records they retrieve has been consistently flawless, which is critical when building strong cases for our clients.
What stands out most is their professionalism. Every interaction with their team has been a positive one, and they approach each task with a level of care and attention to detail that is hard to come by. They understand the importance of timeliness and accuracy in our industry, and they consistently deliver on both fronts.
In short, I highly recommend Records Retrieval Solutions. Their service has made a significant positive impact on our ability to serve our clients, and I look forward to continuing our partnership for years to come. Lastly, big shout out to Robert Howard for always being on top if it!
Michael Matzke
Owner
Matzke Injury Law
We have been using RRS for the last few years to get medical records for our personal injury clients. They’ve been exceptionally easy to contact for both support and advice and are by far one of the best and easiest companies I’ve ever worked with!
Blake Montgomery
Montgomery Law Firm, PLLC
As a small busy personal injury firm, we devoted a substantial amount of staff time and energy to medical record retrieval. RRS has completely taken over all of our record collection needs efficiently and digitally. We could not be happier with the speed, transparency, and very competitive cost that RRS delivers. We are able to serve our clients better with RRS.
Christopher Guerrero, Esq.
The Guerrero Law Firm
RRS has saved our firm so much time and made obtaining medical records and bills so much easier! We wish we had known about them way before. I would highly recommend their services for anyone who frequently needs to get medical records and bills. They take all the problems out of it for you. You simply tell them what you need and they contact the vendors with a request and then follow up until they obtain the records for you. It could not be any easier! Honestly, this was always a dreaded chore for me, but RRS takes over and frees up my time so that I can get more work done! I have never had a complaint with them! Do yourself a favor and try them. I guarantee you will not regret it!
Carol Bratt
Wyatt & Gunning
Simple medical record retrieval with RRS
Our process is as easy as 1-2 !
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Submit your medical record request through our online portal, then go on to more important work.
Your records will be available for download through our secure, encrypted online portal.
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
