RRS Client Testimonials
Read what others have to say about our record retrieval services.
We have been using the services of RRS for a few months now and are completely happy with their professionalism, their accuracy, and how fast they are at getting what we need! They are always willing to accommodate us if we need something in a hurry. Even if we do not specify we need records in a hurry, they are very quick in getting them to us! Their prices are the best we have found as well. Thanks again, Chuck and team, for doing such an amazing job at making our jobs easier and making us happy!
Fleschner, Stark, Tanoos & Newlin Law Firm
Terre Haute, IN
Saves time — it’s a challenge to manage our medical records retrieval on top of our daily responsibilities. But now, with the help of RRS, we have more time to take care of business matters. Their personalized service has helped increase productivity, saving us both time and money.
The part I love is when my boss is asking about status: I can access the RRS website and see all of the notes and the progression of contacts and attempts. That way I have an answer for him other than ‘I don’t know…let me call them.’Simplicity and ease of download are awesome as well. An added plus: the attention, courtesy and professionalism I receive when I do call or inquire. I get prompt answers and results.
Cindy Lema
Shergill Law Firm
Working with RRS has been great. I can count on them to diligently track down all the records I need, which saves me time that I can spend on my other responsibilities. The RRS website is easy to use and simple. It clearly shows all your in-progress jobs and their status, which is great to have available at a glance. I especially love that Chuck contacts me personally to resolve any questions or issues that come up, and how responsive and helpful he is when I contact him.
Molly
Medical-Legal Case Manager
The Law Office of Daniel J. O’Neill
RRS is very personable with their clients and has great customer service. RRS really goes the extra mile to accommodate my requests! I definitely appreciate how hands on they are. They always return my calls and emails. Fast and reliable service with affordable prices. Satisfied every time.
Ruby
Operations Manager
Milam Law Inc.
I’ve been working in plaintiffs’ law firms a long time, and I’ve ordered thousands of medical records. RRS has been a lifesaver. It has streamlined record retrieval, as it should be. RRS goes out of their way to get the job done. They’ve made this task easier and better. I appreciate the unwavering service, the quality, and the great rates.
Margo Banowicz
The Veen Firm
I have had the pleasure of working with RRS for the last several years. The service does an excellent, prompt job in obtaining the records and bills we need from healthcare providers at a competitive rate. What sets them apart from other companies is reliability and responsiveness. We can always count on them to diligently obtain the records, and if a problem arises, they contact us immediately. With other companies, we had to constantly follow up on the jobs we sent to them. RRS also promptly responds to any phone calls or emails. RRS also saves us from having to hire staff to order, and track down records and bills from individual healthcare providers, which previously had been very costly for our firm. I highly recommend RRS.
Michael Vendrell
Lead Paralegal
Scranton Law Firm
I wanted to express my gratitude to Clare Dart for how quickly she resolved some issues for our case. Opposing counsel can sometimes be very unpleasant to work with, with high expectations. In this case, Clare was instrumental in helping us obtain the necessary documents quickly and efficiently. You may not recall, but one of the reasons we migrated to your company was our frustration with the lip service and few results from our previous partner. In contrast, RRS has delivered on its promises. I think it’s important to recognize a job well done, so I’ve thanked her, but I wanted to make sure you were aware of the excellent service and pass that along.
Tom Walsh
Paralegal
Baumgartner Law
Great customer service, timely received records at a good price. Highly recommend.
Lorraine Gingery
As the owner of Matzke Injury Law, I understand how crucial it is to have reliable and efficient partners who can help us provide the best service to our clients. I’ve been working with Records Retrieval Solutions for some time now, and I couldn’t be more pleased with the level of service they provide.
Their responsiveness is exceptional. Whenever we’ve needed medical records, they have been prompt and efficient in handling our requests, always keeping us updated throughout the process. The accuracy of the records they retrieve has been consistently flawless, which is critical when building strong cases for our clients.
What stands out most is their professionalism. Every interaction with their team has been a positive one, and they approach each task with a level of care and attention to detail that is hard to come by. They understand the importance of timeliness and accuracy in our industry, and they consistently deliver on both fronts.
In short, I highly recommend Records Retrieval Solutions. Their service has made a significant positive impact on our ability to serve our clients, and I look forward to continuing our partnership for years to come. Lastly, big shout out to Robert Howard for always being on top if it!
Michael Matzke
Owner
Matzke Injury Law
We have been using RRS for the last few years to get medical records for our personal injury clients. They’ve been exceptionally easy to contact for both support and advice and are by far one of the best and easiest companies I’ve ever worked with!
Blake Montgomery
Montgomery Law Firm, PLLC
As a small busy personal injury firm, we devoted a substantial amount of staff time and energy to medical record retrieval. RRS has completely taken over all of our record collection needs efficiently and digitally. We could not be happier with the speed, transparency, and very competitive cost that RRS delivers. We are able to serve our clients better with RRS.
Christopher Guerrero, Esq.
The Guerrero Law Firm
RRS has saved our firm so much time and made obtaining medical records and bills so much easier! We wish we had known about them way before. I would highly recommend their services for anyone who frequently needs to get medical records and bills. They take all the problems out of it for you. You simply tell them what you need and they contact the vendors with a request and then follow up until they obtain the records for you. It could not be any easier! Honestly, this was always a dreaded chore for me, but RRS takes over and frees up my time so that I can get more work done! I have never had a complaint with them! Do yourself a favor and try them. I guarantee you will not regret it!
Carol Bratt
Wyatt & Gunning
Simple medical record retrieval with RRS
Our process is as easy as 1-2 !
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
Submit your medical record request through our online portal, then go on to more important work.
Your records will be available for download through our secure, encrypted online portal.
- Average delivery time is 16 days.
- If allowed, our licensed agents will pick up, copy, and digitize paper records (California only).
- “No Records Found” certificates are issued automatically.
